We are very grateful that you have chosen HuaQi-Tech e-cigarette products and become our user. we will provide you with accurate, timely and quality after service. In order to better protect customers' interests and normalize our services, we have made the following Frequent Asking Questions:

Q: Why there is not so much difference for the different tastes?
A: when you taste the different tastes, if you use the same e-cig without cleaning the inside residual liquid, you will not be able to taste well the difference for the different tastes, as the different tastes have been mixed. If you smell the different tastes or if you taste with the different e-cig where there is no residual liquid, you will taste well the difference.
Q: How can I clean the Atomizer?
A: Actually there is not yet effective way to clean any atomizer of the electronic smoking products without damage it. What we can suggest are the followings:
   1. It is not so necessary to clean the atomizer inside actually, which can have 300-400'C degrees to clean itself when vaponizing.
   2. If you think the atomizer get blocked after certain period of usage, it's better to replace the atomizer. You should have saved a lot of money if it got blocked after the normal usage, you should reward yourselve a new atomizer.
Q: What are the important differences between the E-Cigarette and the E-Cigar?
A: The E-Cigarette and the E-Cigar are using the same type of cartridges. However,  the E-Cigarette uses the special battery and charger.
Q: How long can I use a cartridge?
A: It may last several hours to few days, depending on your smoking habit. Normally, a cigarette needs to have about 15 puffs to finish it, while one E-Cartridge needs to have about 150 puffs to finish it completely, so that one E-Cartridge is equivalent to about one pack of cigarette theortically. However, the E-Cartridge can not be finished completely as the cigarette, there is always about 30% of the E-Liquid rest inside the E-Cartridge when the smoke get reduced, so that normally one E-Cartridge has only about 100 puffs. Therefore, One E-Cartridge is equivalent to 6-7 cigarettes, that is, a smoker will consume about 3 E-Cartridges in one day if he/she smokes a pack of cigarettes in one day.
Q: Can I add the Liquid when there is no or less liquid in the cartridge?
A: Yes, you can add the Liquid in the cartridge for the E-Cigar, E-Cigarette or E-Pipe, so that you do not need to bring so many cartridges with you all the time. You can try to put the E-Liquid as much as possible as suggested in the Forum. We recommend that you use another new cartridge after you have added totally about 5ml Liquid.
Q: Should I charge the battery when I first use?
A: Yes, you need to charge the battery first until the light of the charger becomes green from red. We recommend you charge one more hour when the light becomes green.

Trouble Shooting for electronic cigarette:
You may encounter some problems during the usage of E-Cig. You can resolve the problem by yourselves with the following instructions:

If above FAQ could not help you at all. please write email to service@huaqi-cn.com with a detail description of the product status. our technic engineer would offer you a positive answer.